CASE STUDIES - LVMH Luxury Brand

Client

One of the High-End Luxury Brand of the LVMH Group, the French multinational world Top luxury goods conglomerate.  

Background

The POS system that LVMH Luxury Brand had been using for more than 30 years was not adapted to the modern retail environment. To further improve the workflow efficiency of their retail stores, the LVMH Luxury Brand decided to have a major change, replacing their legacy POS system with the Oracle Retail Xstore POS system which is one of the most advanced Omnichannel POS solutions in the world and has gained tons of credit from other worldwide luxury retailers.

Challenge

The Oracle Retail Xstore POS system rollout for the LVMH Luxury Brand would involve in +150 retail stores and over +2000 POS in 16 different countries of Asia Pacific, countries including China, Hong Kong, Macau, Taiwan, Korea, Japan, Singapore, Malaysia, Philippine, Vietnam, Thailand, Indonesia, India, Australia, New Zealand, Guam/Saipan, and the LVMH Luxury Brand hoped the whole rollout project could be completed within 1.5 years

To carry out such a huge rollout project, the vendors for LVMH Luxury Brand should be those who not only possess strong expertise in Oracle Retail Xstore POS v16 system, but also has rich experience in dealing with Asia Pacific Luxury Retailers by providing high quality to meet high-end luxury brands, which requires vendors being flexible, professional and commitment.

At the time, the LVMH Luxury Brand had been consistently launching several RFP events with many vendors in different countries,  but they still couldn’t find the right one until they met RCI Global Services, a company which just helped KERING group (Gucci, Bottega Veneta, etc.) successfully roll out the Oracle Xstore solution in APAC before.

Solution

RCI Global Services implemented a 1.5-years rollout project, started from March 2018 to Dec 2019, to completely replace all the old systems with Oracle Retail Xstore POS system for LVMH Luxury Brand. This huge programme of work was including:

• Wi-Fi site survey coverage at the store to ensure the stability of the network environment.
• Building the Hardware Factories respectively located in Hong Kong, Shanghai, Tokyo, Taipei, Seoul, for preparation of hardware and software.
• Offering onsite installation for each store to make sure the system’s functionality and compatibility.
• Offering onsite standby support for timely following up issues regarding the new Xstore POS system.

By assigning three major teams to respectively be in charge of different countries, including one dedicated team in China, one dedicated team in Japan, one dedicated in Korea and one flying team for other countries. With this efficient manpower management, RCI Global Services were being able to finish 2 to 3 store-rollouts with an average of 7-10 POS per week in one country during the project.

Result

Thanks to the work performed by RCI Global Services, LVMH Luxury Brand now are able to use the Omnichannel Oracle Retail Xstore POS system to operate all their retail stores in the APAC region.

Not just their overall working efficiency but also their accuracy is going to be greatly improved because of the Xstore POS system’s powerful monitoring ability which is fully capable of achieving the 360-degree monitoring between transaction and inventory across all channels.

LVMH Luxury Brand extremely satisfy with the job we have done and are thrilling to see their new POS implemented without any delay, which is a meaningful step for their future growth.