CASE STUDY - INNISFREE

The Challenge

Since RCI is specifically service for the Asia-Pacific retailers, implementing OMS Pro with Commerce Cloud for US market in such a short period of time, which is 5 months, can be a very exciting challenge. RCI intends to help Innisfree build an order management system that is perfectly integrated with its ecosystem for achieving the full omnichannel strategy, so to figure out how to have efficient communication with such a complex organization as Innisfree can be the key point.

The Solution

By implementing the newest version of OMS Pro system which is integrated with Commerce Cloud, RCI offered Innisfree a localized order management solution specifically for US market, developing the new integration with Innisfree ecosystem (including SAP, POS, WMS, Logistic) and providing other key features for order management, such as gift card online / offline transaction.

The Result

Working in progress…